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The Design People
Migrating from a server-based credit card processing system to an online system in 2001 made Innovative Gateway an integral part of the business...
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Gateway Support
How do I get assistance?

Request Support Help to receive assistance with your specific issue.

If you don't find what you need - call our best-in-class Customer Support, who can answer your questions 24 hours a day, 365 days a year, at 877-484-8444.
My Merchant Account
Use the online merchant portal to process, modify and report on transactions.
Merchant Portal

To use the Windows (CHM) help file, click on the link below and select SAVE to download it. Unzip the saved file, right-click on the CHM file, and select "unblock" to remove security limitations.
Merchant Portal Online Help (Windows)

Merchant Portal Online Help (Web)
I Need To...
Frequently-Asked Questions
Transaction Basics
 Process a Sale
 Void a Transaction

Merchant Account Basics
 Update my account information

Technical Needs
 Connect my Shopping Cart to the gateway

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 Internet Gateway Basics
 How long does it take to approve a transaction?
 When will I receive the money?

Technical Issues
 What if my computer goes down? Or I lose my internet connection?

Security Issues
 How do I know transactions are secure?
 Can I process transactions on my laptop while traveling?

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Merchant Downloads
Words and Phrases
Change Request Forms

Please read instructions for using these forms.

Business Name Change
Checking Account Change
Contact Information Change
a
 Acquiring Financial Institution
 Address Verification Service (AVS)
b
 Bankruptcy Discharged
c
 Card Holder Agreement
r
 Rebate Card

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